Purpose of This Privacy Policy

This Moorah Privacy Policy is designed to help users understand how personal data provided to Moorah, or otherwise held about them, may be collected, used, disclosed and processed. Moorah states that it recognises the importance of protecting personal information and managing it in accordance with applicable privacy laws and regulations.

What Is Personal Data?

Personal Data refers to information about an individual who can be identified from that information alone or together with other information an organisation has or is likely to have access to. Examples may include a person’s name, identification information and contact details.

Acceptance of the Privacy Policy

By registering for an account, accessing the platform or using Moorah services, users acknowledge the privacy practices and requirements described in this policy. If a user does not consent to the processing of personal data as described, the policy states that the user should not use the services or access the platform.

Changes to the Privacy Policy

Moorah may amend its Privacy Policy from time to time. Changes or an amended policy may be published through the platform. To the extent permitted by applicable law, continued use of Moorah services after changes are published may constitute acknowledgement and acceptance of those changes.

Account Registration and Platform Use

Moorah may collect personal data when a user registers for or uses its services, opens an account, submits an application or other form, enters into an agreement, provides documentation or otherwise interacts with Moorah through the platform.

Communications and Customer Service

Personal information may be collected when users communicate with Moorah through telephone calls, letters, face-to-face meetings, social media, email or interactions with customer service representatives. Telephone communications may be recorded where applicable.

Transactions, Feedback and Promotions

Data may also be collected when users carry out transactions through Moorah services, provide feedback or complaints, register for a contest or otherwise voluntarily submit personal information to Moorah.

Information From Other Sources

Moorah may obtain personal data from users, affiliates, third parties and other sources. These may include business partners such as logistics or payment service providers, marketing service providers, referral or loyalty programs, other platform users and publicly available or governmental sources.

Personal Data About Other Individuals

A user may sometimes provide personal data belonging to another person, such as a family member, friend or contact. Where this occurs, the user represents that the appropriate consent has been obtained for Moorah to process that person’s information in accordance with the Privacy Policy.

Identity and Contact Information

Personal Data collected by Moorah may include a user’s name, date of birth, telephone number, gender, billing or delivery address and government-issued identification where required for due diligence, identity verification, know-your-customer or fraud-prevention purposes.

Payment and Transaction Information

Moorah may collect bank account and payment information as well as usage and transaction data relating to searches, orders, products and services associated with a user’s activity on the platform.

Device, Network and Location Information

Information associated with devices used to access Moorah may be collected, together with network information, permitted contact information, interactions with other accounts and location data where applicable.

Communications and Media

Moorah may process photographs, audio or video recordings and information relating to communications with Moorah, its service providers or other third parties. Marketing and communications data may include a user’s marketing preferences, communication preferences and communication history.

Account and Platform Activity

Moorah may collect information provided during registration and subsequent use of the platform, information relating to how users interact with its services, and aggregate information concerning content engagement. Users are responsible for ensuring that information submitted to Moorah is accurate and should inform Moorah when relevant information changes.

Social Media Information

If a user registers through a social media account, links a Moorah account to a social media account or uses social media features provided through the platform, Moorah may access information voluntarily provided to the relevant social media provider in accordance with that provider’s policies.

Technical Information

When users browse the platform, their devices may automatically transmit technical information that is logged by a web server. This can include an IP address, operating system, browser type, mobile device type, device identifiers, referring website, pages visited and the date and time of visits.

Location Data

Moorah mobile services may collect precise device location information through technologies such as GPS or Wi-Fi where permission has been provided. This information may be used for applicable location-based services or relevant content. Users may generally manage location permissions through their device settings.

Content and Advertising Activity

When users view pages, content or advertising or access software through Moorah services, technical information relating to that activity may be transmitted to Moorah. This can include information about the content or advertisements viewed, software accessed and the time of the activity.

How Moorah Uses Cookies

Moorah, authorised service providers and advertising partners may use cookies or similar features in connection with the platform. Cookies can record information about a device and how and when Moorah services are visited or used. Moorah may link cookie information with personal data where applicable.

Shopping and Personalisation

Cookie information may be used to keep track of shopping-cart activity, understand platform usage, deliver content relevant to user interests, support advertising and remarketing activities, and conduct data analysis relating to use of Moorah services.

Managing Cookies

Users may refuse cookies through applicable browser or device settings. However, disabling cookies may prevent certain parts or functions of the Moorah platform and services from operating as intended.

Providing and Managing Services

Moorah may process personal data to manage accounts and platform access, process applications and transactions, fulfil requests for products or services, remember user preferences, provide service notices and administer its relationship with users.

Identity, Verification and Risk Management

Personal Data may be used for identification, verification, due diligence, know-your-customer procedures, fraud prevention, risk management and other screening activities required by Moorah or applicable legal and regulatory obligations.

Customer Service and Communications

Moorah may use contact information to respond to enquiries, provide customer service, carry out user instructions and communicate administrative information. Communications may take place through channels such as calls, text messages, email, postal mail or other available methods.

Research and Service Improvement

Moorah may conduct research, analytics, surveys, product or service development and profiling to understand how its services are used, improve customer experience and develop or recommend relevant products and services.

Marketing and Promotional Communications

Subject to applicable requirements, Moorah may use personal information for marketing and advertising, including promotional information relating to products or services offered by Moorah, its affiliates or collaborating third parties. Users may use available unsubscribe functions to stop receiving applicable marketing communications.

Legal, Security and Compliance Purposes

Moorah may process, preserve or disclose information where required by applicable law, legal process, governmental or regulatory requirements, or where reasonably necessary to enforce applicable terms, investigate fraud or misconduct, respond to claims, protect rights and safety, or satisfy record-keeping requirements.

Business Transactions

Personal Data may be processed in connection with an actual or potential business asset transaction involving Moorah, its related corporations or affiliates, including transactions such as a purchase, sale, merger, restructuring, financing or transfer of business assets.

Data Security Measures

Moorah states that it implements security measures intended to protect personal data held on its systems. Personal Data is maintained behind secured networks with access limited to persons who have appropriate access rights. However, no system or method of transmission can provide an absolute guarantee of security.

Data Retention

Moorah retains personal data in accordance with applicable privacy laws and other legal requirements. Personal Data may be destroyed or anonymised when the original purpose for collecting it no longer requires retention, retention is no longer necessary for legal or business purposes and no other legitimate interest requires continued retention.

Data After Account or Service Termination

If a user stops using Moorah or access to the platform or services is terminated or withdrawn, Moorah may continue to store, use or disclose relevant personal data where permitted or required under the Privacy Policy and applicable privacy laws.

Service Providers, Affiliates and Business Partners

Moorah may disclose or transfer personal data to third-party service providers, agents, affiliates, related corporations and other parties where necessary for the purposes described in the Privacy Policy. Such parties may be located in Malaysia or other countries.

Parties Supporting Moorah Services

Third parties may include logistics providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology providers, data centres, contractors and other organisations that support Moorah’s business operations.

Buyers, Sellers and Other Users

Where required to provide the services, information may be shared with buyers, sellers or other users with whom a user has transacted or interacted. Sellers receiving buyer information through Moorah are required to handle that information in accordance with applicable privacy requirements and the conditions specified by Moorah.

Authorities and Business Transfers

Information may be disclosed to governmental or regulatory authorities where applicable or to parties involved in a merger, restructuring, reorganisation, sale, transfer or similar business transaction involving Moorah or its assets.

Advertising and Statistical Information

Moorah may share user information, including statistical or demographic information and information about use of the services, with advertising partners and third-party suppliers involved in advertising, remarketing or related programming.

Users Under the Age of 13

Moorah states that its services are not intended for children under 13 and that it does not knowingly collect or maintain personal or non-personally identifiable information from children under that age. Parents and legal guardians should not allow children under their care to submit personal data to Moorah.

Personal Data of Minors

Where personal data belonging to a child under 18 is disclosed to Moorah by a parent or legal guardian, the Privacy Policy provides for consent to processing on the child’s behalf. Moorah may close accounts used exclusively by children and remove data believed to have been submitted without the required parental consent.

Google Analytics

Moorah states that its platform uses Google Analytics to analyse how users interact with the platform. Google Analytics may use cookies and process information such as IP addresses and website activity in accordance with Google’s applicable practices and policies.

Third-Party Applications

Moorah or third parties may make software applications available through the platform or services. Such applications may separately access identifiable or device-related information and may request information directly from users. Third-party products and services are not necessarily owned or controlled by Moorah, so users are encouraged to review the relevant third party’s terms and privacy policies.

Security of Personal Data

Moorah states that it uses security measures to maintain the safety of personal data under its possession or control, including restricted access to secured networks. Despite these measures, Moorah does not guarantee absolute security against every possible form of unauthorised access or disclosure.

Links to External Websites

The Moorah platform may contain links to third-party websites or services and may participate in co-branded services or partnerships. External websites maintain their own privacy and security practices, and Moorah does not control their websites or data-collection practices.

Responsibility for Third-Party Services

Users should review the privacy policies and security practices of external services before providing information to them. Moorah’s Privacy Policy states that third-party links are provided for convenience and that responsibility for the content, activities and security practices of those external sites rests with the respective third parties.

Processing Outside the User’s Country

Personal Data may be transferred to, stored or processed outside a user’s country of residence for purposes described in the Moorah Privacy Policy. Moorah states that overseas transfers of personal information will be handled in accordance with applicable privacy laws and regulations.

What does the Moorah Privacy Policy cover?

It explains how Moorah may collect, use, disclose, process, protect, retain and transfer personal data relating to users of its platform and services.

What personal data can Moorah collect?

Depending on how a user interacts with Moorah, information may include identity and contact details, delivery information, payment information, device and network information, transaction and usage data, communications, location data and information required for identity verification or fraud prevention.

Does Moorah use cookies?

Yes. Moorah and applicable service providers or advertising partners may use cookies or similar technologies to support platform functionality, understand usage, remember shopping activity, provide relevant content and support advertising or remarketing.

Can I disable cookies?

Users may generally refuse cookies using applicable browser or device settings. Doing so may limit access to certain functions of the platform or services.

Does Moorah share personal data with third parties?

Moorah may disclose or transfer information to service providers, affiliates, business partners, buyers or sellers, authorities and other parties where required for the purposes described in the Privacy Policy or as permitted by applicable law.

How long does Moorah retain personal data?

Retention depends on the purpose for which the information was collected and applicable legal, business and legitimate-interest requirements. Moorah states that information may be destroyed or anonymised when continued retention is no longer required.

Can Moorah transfer my personal data overseas?

Yes. The Privacy Policy states that personal data may be transferred, stored or processed outside the user’s country of residence, subject to applicable privacy laws and regulations.

Is Moorah intended for children?

The services are not intended for children under 13. The policy also contains specific provisions concerning personal data belonging to users under 18 and parental or legal guardian consent.