Acceptance of the Terms of Use

Accessing the Moorah platform or using its services constitutes acceptance of the applicable Terms of Use. These terms establish the permitted and prohibited ways in which users may access and interact with the platform and its services. Additional terms may apply to particular services, features or transactions where specified by Moorah.

Access to Protected Areas

Password-protected or otherwise secure areas of the platform are restricted to customers with registered accounts. Users must not attempt to obtain unauthorised access to protected areas, services or information through methods that Moorah has not intentionally made available for their use.

Users Under 21 Years Old

According to the terms provided by Moorah, users under 21 years old must obtain consent from a parent or legal guardian, including acceptance of the Terms of Use and responsibility for the user’s actions, charges associated with use of the services or purchases, and compliance with the terms. Without the required consent, the user must stop accessing and using the platform and services.

Monthly Commission Activation

From 1 October 2025, Moorah states that users must make at least one qualifying purchase each month to activate commissions earned from their downline during that month. Commissions initially appear as a Floating Balance and, after the purchase requirement is met, the applicable month’s Floating Balance is transferred to Total Balance on the first day of the following month. Moorah further states that users are required to purchase at least RM65 worth of products per month to maintain referral bonus income, while unactivated commissions may be passed to an active upline.

Definitions and Interpretation

Unless otherwise defined, the definitions and interpretation provisions specified in Schedule 1 apply to the Moorah Terms of Use. Users should read applicable definitions together with the clauses to which they relate.

Guidelines for Using the Platform

Users agree to comply with applicable guidelines, notices, operating rules, policies and instructions relating to the Moorah platform and services. Moorah may revise its terms from time to time, with published amendments becoming applicable according to the Terms of Use.

Restricted Activities

Users must not impersonate another individual or entity, falsely represent an affiliation, use the platform for unlawful purposes, attempt unauthorised access, interfere with the platform or other users, transmit prohibited materials, upload malicious software or harmful code, or use the services contrary to applicable laws, acceptable-use requirements or internet standards.

Platform and Service Availability

Moorah may upgrade, modify, suspend or discontinue all or part of the platform or services without notice. The Terms of Use state that Moorah is not liable for access disruptions resulting from such changes.

Monitoring and Platform Protection

Moorah reserves the right, but is not obligated, to monitor or screen platform content, restrict access, report suspected legal violations and cooperate with investigations. Moorah may also request information from users and take action where inaccurate, misleading or fraudulent information is suspected.

Privacy and Related Terms

Use of Moorah services is also subject to the Moorah Privacy Policy. Depending on the service or transaction involved, additional terms may apply, including applicable Terms of Sale and other terms made available by Moorah. Where specific features or services carry additional conditions, those conditions may take precedence in the event of a conflict.

Eligibility and Scope

The service-specific provisions supplement the wider Moorah Terms of Use. Only users who meet the applicable legal-age and contractual-capacity requirements may use the services. Users who have previously been suspended or who are in breach of the Terms of Use may be prevented from accessing the services.

User Obligations

Users agree to use Moorah services lawfully and in good faith. Information and data submitted to the platform must be accurate, and users remain responsible for information they provide. Moorah reserves the right to reject or cancel use of services where fraud or suspicious transactions are suspected.

Product Descriptions

Moorah aims to provide accurate product information, but its Terms of Use state that product descriptions may not always be accurate, complete, current or error-free. Customers should review the information displayed for a product before completing an order.

Product Pricing

Listed prices are subject to applicable taxes unless otherwise stated. Moorah may update product prices without prior notice, so customers should refer to the price presented during their current shopping and checkout process.

Third-Party Vendors

Third-party vendors that are not affiliated with Moorah may list and sell products through the platform. Transactions with such vendors constitute independent agreements between the customer and the respective third-party vendor as described in the Terms of Use.

Username and Password

Certain Moorah services may require an account and the provision of Personal Data. Where a Username and Password are used, users are responsible for keeping their account credentials confidential, maintaining account security and updating relevant information when required. Users should notify Moorah promptly if they suspect that their credentials have been compromised or used without authorisation.

Biometric Verification

Where supported by a permitted mobile device and made available by Moorah, fingerprint or facial recognition may be used as a verification method instead of a Username and Password or an OTP security code. Users are responsible for securing their device and ensuring that only their own permitted biometric identification is stored for account access.

Biometric Data and Device Security

The Terms of Use state that Moorah does not collect, process or store users’ facial or fingerprint information when providing the biometric verification service. The biometric authentication functionality is provided through the user’s permitted device, and users remain responsible for the safety and security of that device and its authentication features.

Account Access and Responsibility

Activity conducted using a user’s Username, Password or enabled Biometric Verification may be treated as activity performed by that user. Account credentials and verification information must therefore be kept confidential and must not be shared with other parties.

Ownership

Intellectual property relating to the Moorah platform and its materials is owned, licensed to or controlled by Moorah, its licensors or its service providers. Moorah reserves the right to enforce applicable intellectual property rights to the extent permitted by law.

Restricted Use of Platform Materials

Platform materials must not be reproduced, reverse engineered, decompiled, altered, distributed, republished, broadcast, mirrored, transferred or otherwise used beyond the permissions provided by Moorah or the relevant rights holder. Where permitted, materials may be downloaded, printed or used for personal and non-commercial purposes subject to the applicable conditions.

Trademarks

Trademarks displayed through the platform may belong to Moorah or third parties. Display of a trademark does not grant users a licence or other right to use it without the required permission from Moorah or the applicable trademark owner.

Exchange and Return Policy

Exchanges and returns must follow the instructions specified in the applicable Moorah Exchange or Returns Policy. Customers should review the relevant policy and requirements before submitting a claim.

Non-Exchangeable and Non-Refundable Goods

Under the stated Moorah terms, goods sold are generally non-exchangeable, non-returnable and non-refundable except where an item is delivered damaged, defective or incorrect, or where otherwise required by applicable law.

Damaged, Defective or Incorrect Products

Customers who receive a damaged, defective or incorrect product must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Proof of purchase and clear photographs or videos of the product and its packaging may be required. Claims submitted after the stated three-day period may not be accepted.

Review of Claims

Moorah reserves the right to inspect and verify a claim before determining whether an exchange, refund, replacement or another appropriate remedy will be provided. Customers should retain relevant order information and supporting evidence when contacting Customer Service.

Incorrect Product Delivered

If an incorrect product is delivered because of an error by Moorah or the Seller, the customer must notify Moorah Customer Service within three calendar days from delivery. Once the claim is verified, Moorah states that the incorrect item will be exchanged for the correct product without additional cost to the customer.

Incorrect Orders Placed by Customers

Customers are responsible for checking selected products, quantities and delivery details before completing a purchase. Orders placed incorrectly by a customer are generally not eligible for cancellation, return, exchange or refund except where otherwise required by applicable law.

Contacting Moorah or the Seller

Customers with a question or complaint may contact the relevant Seller directly through the platform where applicable or contact Moorah through the Contact Us page. Providing relevant order and issue details can assist with reviewing the matter.

Disputes with Sellers

Where a customer cannot resolve a dispute with a Seller through direct discussions, the Terms of Use state that Moorah may suggest and implement an appropriate resolution at its discretion.

Content Submitted by Users

Users grant Moorah a non-exclusive licence to use materials or information submitted through or provided to the platform, including questions, reviews, comments and suggestions, as described in the Terms of Use. Users must not use false email addresses, impersonate another person or misrepresent the origin of a submission.

Informational and Promotional Emails

The Terms of Use provide for the use of information supplied by users, including applicable Personal Data, for informational and promotional emails. Users may subsequently opt out of promotional emails through the appropriate unsubscribe link provided in those communications.

Personal Data and Privacy Policy

Users acknowledge that Personal Data is handled according to the purposes and conditions described in the Moorah Privacy Policy. The Privacy Policy should therefore be read together with these Terms and Conditions where personal information is involved.

Termination by Moorah

Moorah may terminate a user’s access to the platform or services and disable applicable account access or verification functions where permitted under the Terms of Use, including in connection with a breach of the terms or circumstances in which continued service is considered inappropriate.

Termination by the User

Users may terminate the Terms of Use by giving seven days’ written notice to Moorah through the Contact Us page, according to the termination provisions provided by the platform.

Effect of Termination

Following termination, the user will cease to have access to the applicable platform or services. Where an account has a remaining balance, the Terms of Use state that withdrawal is subject to the prevailing terms and conditions applicable at the time of termination.

What are the Moorah Terms and Conditions?

The Moorah Terms and Conditions establish rules governing access to and use of the platform and services, including user obligations, account access, purchases, intellectual property, returns, submissions and termination.

Does using Moorah mean I accept the Terms of Use?

Yes. The terms state that accessing the platform or using its services constitutes agreement to be bound by the applicable Terms of Use. Users who do not agree should not access or use the platform or services.

Can Moorah change its Terms of Use?

Yes. Moorah reserves the right to revise applicable terms from time to time. Users should review the published terms periodically to remain informed about current requirements.

What happens if I receive a damaged or incorrect product?

Notify Moorah Customer Service within three calendar days of delivery. You may be asked to provide proof of purchase and clear photographs or videos showing the product and its packaging so that the claim can be reviewed.

Can I return a product because I ordered the wrong item?

According to the provided terms, orders placed incorrectly by the customer are generally not eligible for cancellation, return, exchange or refund, except where otherwise required by applicable law. Customers should verify products, quantities and delivery information before purchasing.

How do I terminate my use of Moorah?

The provided termination terms state that users may give seven days’ written notice through Moorah’s Contact Us page. Any remaining account balance is handled according to the prevailing terms applicable at termination.

How can I contact Moorah about these terms?

Questions or complaints can be submitted through the Contact Us page. Where an issue concerns a Seller, customers may also contact that Seller directly through the platform where applicable.